First, thank you for your interest in Shepard VT. Whether you are looking to learn new skills to help you develop a customer service mindset, or you are already a master at creating customer amazement, you will learn and be reminded of powerful customer service concepts and strategies that will help take you from ordinary to extraordinary – and from average to amazing.
I’ve always believed that much of customer service is common sense – that, unfortunately, is not always so common. These programs do not teach complicated systems to help drive the customer service experience. On the contrary, they provide a simple approach that focuses on the basics. Yet, these basics are powerful and must be mastered by everyone in a customer focused organization.
As you make your way through the various programs, you will find ideas, tips, and very specific strategies that will take your customer service to the next level. Even if you do not actually deal with external customers, you will quickly understand that you have internal customers – people you work with inside of your organization who depend on you to get their job done.
We recognize that there are many different responsibilities our learners engage in, yet we have created content that is applicable to everyone – and that means you, regardless of your position and responsibility in your company. It doesn’t matter if you are on the front line, behind the scenes, the most recently hired employee or the CEO of the company, these training programs are for you.
So let’s not wait any longer. It’s time to be … AMAZING!!
Shep Hyken, CSP, CPAE
Chief Amazement Officer
Shepard Presentations, LLC